Refund policy

Return and Refund Policy

Last updated: October 2026

I want you to feel confident buying artwork from me. If something has gone wrong with your order, please contact me at karina@karinasharpe.com.au and I’ll help resolve it.

Made-to-order artwork and change of mind

Fine Art Prints and some Special Edition works are produced specifically for your order.

For this reason, I do not generally accept returns, exchanges or refunds for change of mind, including where you later decide that you would prefer a different artwork, size, presentation or frame finish.

Please choose carefully. If you would like help deciding on a size or presentation before ordering, you are welcome to contact me.

This change-of-mind policy does not affect your rights under the Australian Consumer Law. Australian businesses are not required to provide change-of-mind refunds, but consumer rights continue to apply where goods have a problem.

Changes or cancellations

Production may begin shortly after an order is placed.

If you need to request a change or cancellation, please contact me as soon as possible. If production has not yet begun, I will do my best to accommodate the request.

Once production has started, changes or cancellations may no longer be possible.

Damaged, faulty or incorrect orders

If your artwork arrives damaged, faulty or different from what you ordered, please contact me as soon as possible at karina@karinasharpe.com.au.

Please include:

your order number
a description of the issue
clear photographs of the artwork
photographs of the packaging where relevant

Keeping the packaging until the issue has been resolved can also be helpful when assessing transit damage.

I will assess the issue and arrange the appropriate remedy in accordance with the Australian Consumer Law.

Depending on the circumstances, this may include a repair, replacement or refund. For a major problem with a product, Australian Consumer Law can give the customer the choice of a refund or replacement.

Returning an item

Please contact me before sending an artwork back so I can provide the appropriate instructions.

Where a product is confirmed to have a fault, reasonable return costs will be reimbursed where required. For large or difficult-to-return items, I will arrange an appropriate return or collection where required by law.

Refunds

Where a refund is agreed, it will be returned to the original payment method where practicable.

Bank or payment-provider processing times may vary after the refund has been issued.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any right or remedy available to you under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.

Goods sold through this store come with consumer guarantees, including that they are of acceptable quality, match their description and are fit for any purpose made known where those guarantees apply.